Refund policy
Return & Refund Policy
At PrimeAuraXA Wellness, we want you to be satisfied with your purchase. If you are not completely happy, we are here to help.
1. Return Window You have 30 days from the date of delivery to initiate a return.
2. Return Conditions To be eligible for a return, your item must be:
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Unused and in the same condition that you received it.
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In the original packaging.
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Due to hygiene and sanitary requirements, personal care items such as essential oils, topical creams, and wearable wellness devices must be returned in their original, unopened packaging to be eligible for a refund: Items such as opened supplements or personal care products may not be eligible for return due to hygiene reasons.
3. Return Process To start a return, please contact us at support@primeauraxa.com. We will provide you with instructions on where to send your package.
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Return Shipping: Customers are responsible for paying their own shipping costs for returning items / We provide a prepaid shipping label.
4. Fees
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Restocking Fee: $0 / No restocking fee
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Return Shipping Fee: Actual cost of return shipping / $0
5. Refunds Once we receive and inspect your return, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed to your original method of payment within 5-7 business days.